AT&T: We’re not done with you yet ’sucka’
I got my first phone bill since I switched my service. $59?? There was that feeling in the pit of my stomach again. When I looked at the detailed bill on line, sure enough, they were still billing me for monthly DSL as if nothing had changed. I finally called today to talk to customer service. Again, a very pleasant and professional agent. I really can’t complain about the people I’ve dealt with personally there. Anyway, he gave me quick instant credit on the current bill, and said there was another, larger credit on the next bill that would zero out the money I’ve been paying since August 20 when I originally requested the disconnect (it’s now well into October). He then gave me the hardest up sell I’ve had yet on additional services, bundled services, package discounts, a lot of stuff I’d already had on the old line and got rid of on purpose. It was an amazing, virtuoso performance. He didn’t cast a spell though, so I escaped with my finances intact. Do you think they’re feeling the pressure from competing services like VOIP and wireless (their own AT&T Wireless notwithstanding)? I think so. Good.